{"id":237125,"date":"2022-10-11T16:18:11","date_gmt":"2022-10-11T14:18:11","guid":{"rendered":"https:\/\/devowl.io\/?page_id=237125"},"modified":"2026-03-23T11:17:34","modified_gmt":"2026-03-23T09:17:34","slug":"dpa-support","status":"publish","type":"page","link":"https:\/\/devowl.io\/de\/av-vertrag-support\/","title":{"rendered":"Auftragsverarbeitungsvertrag f\u00fcr Support"},"content":{"rendered":"
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Auftragsverarbeitungsvertrag f\u00fcr Support<\/h1>\n<\/div><\/div>

um dir bestm\u00f6glich zu helfen<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Englische Version (English version)<\/span><\/p>\n<\/div><\/div>

<\/i><\/div>

Please note that the following text is a translation of the German version to the best of our knowledge. In case of doubt, the German version always has legal precedence due to the domicile of devowl.io GmbH.<\/p>\n<\/div><\/div><\/div>

Data Processing Agreement between
\nthe client as controller
\n(hereinafter referred to as the “Controller”)<\/p>\n

und<\/p>\n

devowl.io GmbH
\nTannet 12
\n94539 Grafling
\nGermany
\n(hereinafter referred to as the “Processor”)<\/p>\n

1. Preamble<\/h2>\n

The Processor provides support services for the Controller on the basis of a support order or an additionally commissioned service (e.g. “Cookie Experts”). In doing so, the Processor obtains access to personal data of data subjects held by the Controller. In order to specify the mutual rights and obligations under data protection law, the Controller and the Processor conclude this contract pursuant to Art. 28 GDPR. In case of doubt, the provisions of the contract for commissioned processing shall take precedence over the provisions of the main contract.<\/p>\n

2. Term<\/h2>\n

The term of this contract corresponds to the term of the support order or the additionally commissioned service.<\/p>\n

3. Subject of the processing<\/h2>\n

“Support”, “support services” and “support order” within the meaning of this agreement include, in particular, assistance with installation, configuration, maintenance, error analysis and troubleshooting, as well as the provision of updates, security patches and technical advice in connection with the WordPress plugins offered by the Processor. Similarly, services within the scope of an additionally commissioned service (e.g. “Cookie Experts”) are included, in which the Processor configures or adapts the Controller’s WordPress installation on behalf of the Controller.<\/p>\n

The Processor obtains access to the WordPress installation of the Controller in order to provide support services or the additionally commissioned service related to the WordPress plugin offered by the Processor.<\/p>\n

4. Duration of processing<\/h2>\n

The duration of the processing depends on the duration of the support order or the additionally commissioned service.<\/p>\n

Processing may continue beyond the term of the support order until the return and deletion or destruction of the personal data of the Controller.<\/p>\n

5. Type of processing<\/h2>\n

The Processor provides support services to the Controller and arranges, stores, adapts and\/or modifies the Controller’s personal data for this purpose.<\/p>\n

6. Purpose of the processing<\/h2>\n

The purpose of the processing is to fulfill the support request or the additionally commissioned service and provide the required support services.<\/p>\n

7. Type of personal data and categories of data subjects<\/h2>\n

The Processor obtains access to the WordPress installation of the Controller and also processes personal data of data subjects held by the Controller in the context of the support services to be provided by the Processor. Depending on the specific use of the WordPress installation by the Controller, the following types of personal data may be processed:<\/p>\n