Knowledge Base

Cookie banner is not shown in some browsers

You have successfully configured Real Cookie Banner on your website, and it is shown in principle, but not in some browsers? We will explain you when and why this happens as well as why this behavior of Real Cookie Banner is usually correct.

Why is the Cookie Banner not shown in some browsers?

The cookie banner of Real Cookie Banner is shown in all supported browsers. However, it is possible to give consent to only essential cookies without showing the cookie banner. This is done using the so-called “Do Not Track” header.

With the “Do Not Track” header, users signal to websites that they do not want to be tracked. Real Cookie Banner can use this information to reject all non-essential cookies, as they usually contain systems for user tracking. In this case, no cookie banner will be displayed to this visitor of your website because it is assumed by his preselection that he will not consent to anything else.

You can test whether the “Do Not Track” header is active in your current browser by visiting the website allaboutdnt.com. A red or green toggle indicates whether the setting is active or deactivated.

In Real Cookie Banner, under Settings > Consent > Respect “Do Not Track”, you can decide whether the information should be respected by “Do Not Track” headers. By default, this option is active. We can advise to leave this option active to respect the wish of your website visitors.

Which browsers support the “Do Not Track” header?

The “Do Not Track” header is supported by all modern browsers since 2011. However, the user of the browser usually has to explicitly activate the “Do Not Track” header in its settings, as Google, for example, as the manufacturer of Google Chrome, has no interest in minimizing the tracking of its users.

However, there are also the following browsers in which the “Do Not Track” header is active by default:

  • Mozilla Firefox (in private window)

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